Refund Policy
Overview
At AurelieStyle.com, we want you to be completely satisfied with your purchase. This refund policy outlines the terms and conditions for returns, exchanges, and refunds for all products purchased through our platform.
Return Window
- Standard Returns: 30 days from the date of delivery
- Defective/Damaged Items: 14 days from the date of delivery for priority processing
- Wrong Item Received: 14 days from the date of delivery
Eligible Returns
Items We Accept for Return:
- Unworn, unwashed, and unused items with original tags attached
- Items in original packaging and condition
- Defective or damaged products upon arrival
- Items that significantly differ from the product description
- Wrong items shipped due to our error
Items NOT Eligible for Return:
- Items worn, washed, or used beyond trying on
- Items without original tags or in damaged packaging
- Intimate apparel, swimwear, and undergarments (for hygiene reasons)
- Customized or personalized items
- Items damaged due to misuse or normal wear
- Items returned after the specified return period
Refund Process
How to Initiate a Return:
- Contact Us: Email our customer service team at aureliestyle.com@gmail.com within the return window
- Provide Information: Include your order number, reason for return, and photos if applicable
- Receive Authorization: Wait for our return authorization and instructions
- Ship Items: Send items back using the provided return label or instructions
Processing Timeline:
- Return Authorization: 1-2 business days after request
- Refund Processing: 5-10 business days after we receive and inspect returned items
- Refund Appearance: 3-7 business days after processing (depending on your payment method)
Refund Methods
- Original Payment Method: Refunds will be issued to the original payment method used for purchase
- Store Credit: Available as an alternative option for faster processing
- Partial Refunds: May apply if items are returned in less than perfect condition
Return Shipping
Standard Returns:
- Customer Responsibility: You are responsible for return shipping costs
- Shipping Insurance: We recommend using a trackable shipping method
- Lost Returns: AurelieStyle.com is not responsible for items lost during return shipping
Defective/Wrong Items:
- Our Responsibility: We will provide a prepaid return label
- Full Refund: Including original shipping costs
Refund Amounts
Full Refunds Include:
- Product cost
- Original shipping fees (for defective/wrong items only)
Deductions May Apply For:
- Return shipping costs (standard returns)
- Restocking fees (20% for items not in original condition)
- Items missing original packaging or tags
Special Circumstances
Damaged or Defective Items:
- Report within 14 days of delivery
- Provide clear photos of the damage or defect
- We may offer a replacement, repair, or full refund
International Orders:
- Customer responsible for return shipping costs and any customs fees
- Extended processing time may apply
- Currency conversion rates may affect refund amounts
Bulk/Wholesale Orders:
- Different return terms may apply
- Contact customer service for specific policies
Exchanges
- Size/Color Exchanges: Subject to availability
- Exchange Process: Must follow the same return process
- Price Differences: Additional charges or credits may apply
- One Exchange: Only one exchange per item allowed
Non-Refundable Items
The following items are final sale and cannot be returned:
- Clearance or sale items marked "Final Sale"
- Gift cards and promotional codes
- Shipping and handling charges (except for our errors)
- Items purchased with promotional discounts above 50% off
Processing and Quality Check
Upon receiving your return:
- Inspection: All items are inspected for condition and authenticity
- Approval: Returns meeting our criteria are approved for refund
- Rejection: Items not meeting return criteria will be returned to you
- Notification: You'll receive email updates throughout the process
Fraud Prevention
To prevent fraudulent returns:
- Returns are tracked and monitored
- Excessive returns may result in account restrictions
- Photo identification may be required for high-value returns
- We reserve the right to refuse returns that don't meet our policy
Contact Information
Customer Service:
- Email: aureliestyle.com@gmail.com
- Phone: [Insert Phone Number]
- Hours: Monday - Friday, 9 AM - 6 PM EST
- Response Time: Within 24-48 hours
Policy Updates
We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated "Last Modified" date. Continued use of our website after changes constitutes acceptance of the new policy.
Dispute Resolution
If you're not satisfied with our handling of your return:
- Contact our customer service manager
- Allow 5-7 business days for escalated review
- Consider third-party mediation if needed
Legal Disclaimers
- This policy supplements, but does not replace, your statutory rights
- Some jurisdictions do not allow limitations on returns, so some restrictions may not apply
- This policy is governed by the laws of [Insert Jurisdiction]